Who processes your personal data

The personal data you provide through this website is processed by ԱՁ Լյովա Վերանյան (Lyova Veranyan IE), TIN 70412335, registered at Սաֆարյան 6/2, Նոր Նորք, Երևան / Safaryan 6/2, Nor Nork, Yerevan.

If you have any questions or requests regarding the processing of your personal data, you may contact us at [email protected].

What data we collect

We may collect and process the following information:

• your name and phone number;
• your email address, if you choose to provide it;
• your delivery address and the location specified on the map;
• information about your orders and your order history;
• payment status information received from the bank, without storing your bank card number or other card details;
• basic technical data required for the proper functioning of the website, including language, session data, shopping cart information, etc.

Why we process your data and on what legal basis

We process your personal data for the purposes of:

• accepting and fulfilling your orders;
• managing and maintaining the account you create;
• providing the services you request.

The primary legal basis for processing your data is the contractual relationship between you and our company and the necessity to perform our obligations under that contract.

Marketing communications are sent only with your consent. Every such communication includes an option to unsubscribe from future marketing messages.

Where applicable law requires us to retain certain data or documents for a specified period, such data is stored and processed on the basis of the relevant legal obligation.

How we use your data

Your personal data may be:

• collected;
• stored;
• used to fulfil orders and provide services;
• transferred, where necessary, to the partners listed below;
• deleted when it is no longer necessary to retain it or when the applicable statutory retention period has expired.

Who we may share your data with

We do not sell your personal data. We share it with third parties only to the extent necessary to fulfil your order or provide the relevant service.

Your data may be shared with:

• the servicing/acquiring bank and the ArCa payment processing centre (Armenian Card CJSC) — for the processing of card payments;
• delivery service partners — your name, phone number and delivery address, so that your order can be delivered;
• technical service providers that provide website hosting, technical maintenance, and email or messaging services.

Data storage and security

Your data is transmitted through secure and encrypted connections and stored using appropriate security measures.

We retain your data for as long as:

• your account remains active;
• the data is necessary to provide our services;
• or we are legally required to retain the relevant data and records.

Once there is no longer a need to retain the data, it is deleted subject to any applicable legal requirements and restrictions.

Your rights

You have the right to:

• request information about the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your data where permitted by law;
• request that the processing of your personal data be stopped or restricted.

To exercise your rights, you may contact us at [email protected].

We respond to requests in accordance with the procedures and time limits established by the Republic of Armenia Law “On Protection of Personal Data.”

Your name, phone number and delivery address are necessary for us to accept and deliver your order. Without this information, we will not be able to properly fulfil your order.

The provision of other information depends on the relevant circumstances and may be optional where applicable.

Withdrawal of consent

Where the processing of your personal data is based on your consent, that consent remains valid until you withdraw it.

You may withdraw your consent at any time by contacting us at [email protected].

Withdrawal of consent does not affect the lawfulness of any processing carried out on the basis of your consent before it was withdrawn.

Cookies and technical website data

The website uses only technical storage mechanisms and cookies necessary for its proper operation, including:

• shopping cart data;
• selected language;
• session data;
• website theme or display settings.

Our analytics tools are designed with user privacy in mind and do not track your activity across other websites.

We do not use third-party advertising cookies.